Shipping policy
Shipping Policy
How your prize gets from me to you.Delivery partners
Every order ships nationwide across South Africa with CourierIT or The Courier Guy — whichever gives the best service to your area. Both are reliable, trackable, door-to-door services.
Dispatch time
Once your draw is done, your prize is packed and handed to the courier within 1–2 business days.
Update the highlighted range above to match how you actually work — this is a placeholder.
Delivery time
Most parcels arrive within 2–5 business days of dispatch, depending on your location. Major centres are usually on the faster end; outlying areas can take a little longer.
Also a placeholder — adjust to whatever CourierIT / The Courier Guy actually quote you.
Shipping cost
Shipping cost is calculated at checkout, based on your delivery address.
Tracking
As soon as your order ships, you'll get a tracking number by email so you can follow your parcel the whole way.
If your parcel is lost, damaged, or seriously delayed in transit, email info@luckyloot.co.za and I'll sort it out directly with the courier on your behalf.
Incorrect address
Please double-check your delivery address at checkout. We ship to exactly what's provided, and can't take responsibility for parcels sent to an address the customer entered incorrectly.
Questions
Got a shipping question? Email info@luckyloot.co.za any time — I read and answer every message myself.