Refund policy

Return & Refund Policy — Lucky Loot

Last updated: 16 September 2026

Cancelling an order
You can cancel your order any time before your draw takes place, for a full refund. Just email info@luckyloot.co.za and I'll sort it out.

Once the draw has happened
Once your ball has been drawn and your prize is on its way to you, the order can no longer be cancelled or refunded.

Once your prize has arrived
We don't accept returns or refunds once your item has been delivered and used. Because each prize is a randomised item tied to your specific ball, all sales are final at that point.

Faulty or damaged items
The one exception: if your prize arrives faulty or damaged in transit, contact info@luckyloot.co.za within 7 days of delivery with a photo, and we'll make it right.

Questions
Email info@luckyloot.co.za any time — I read and answer every message myself.